- Products purchased through the website that are returned must be new, unused, in their original packaging, accompanied by the original invoice , with all product tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to you.
- The customer has the right to exchange or return the products within 7 days from the date of receiving the product. It is preferable that the product be in its original packaging with all its accessories. Any product that is opened is considered non-returnable except in the case of malfunctions or manufacturing defects.
- Free return of orders within 3 days of receiving the order,
- The customer bears the cost of delivering the order to us if it returns 3 days from receiving the order to our headquarters if there are no manufacturing problems (the customer needs to replace a product or the customer’s desire has changed)
If there are manufacturing defects or errors in the products, we will bear the costs of returning the order.
- After receiving the product, it is examined by our specialists for a period not exceeding 3 days, and then the customer is informed of the approval or rejection of the return if the return conditions are met.
- If the order contains products from the store's offers, all products must be returned "the entire order".
- To request a return shipment, please click on the WhatsApp logo on our website or via the number 0552153155 or click here to request a return or exchange
