You are solely responsible for providing correct and accurate postal information.
The risk of loss and title for products you purchase through the Website pass to you upon receipt of the products you purchase from the Logistics Supplier.
Defina shall not be liable for any delays in shipping the Product(s) you have ordered or purchased, or for lost or misdelivered Product(s), or for Product(s) delivered to you improperly, as a result of your error or as a result of inaccuracy, incorrectness or incompleteness of the information you have provided.
All products are quality controlled and checked for defects before being dispatched to you. If you receive a product that is not in perfect condition, please contact us immediately and arrange for the defective product to be returned to us.
You can choose your preferred carrier and see shipping rates when completing your purchase.
In order to ensure our customers' satisfaction, we have provided shipping services at prices suitable for everyone.
An additional fee of 8 riyals will be charged on the invoice for cash on delivery, which will appear on the order completion page, for shipping via Aramex.
Cash on delivery with a commission of 0 riyals, for shipping via G&T Express.
Free shipping on orders equal to or greater than 300 SAR.
For customers in Jeddah, you can choose express delivery on the same day except Friday.
Secure and multiple payment processes: Visa, MasterCard, Mada, Apple Pay, installments, upon receipt.
You can pay in installments with 0% interest, by subscribing to the installment payment service providers Tabby and Tamara.
Money spent for logistics services (shipping, returns, cash on delivery commission) is absolutely non-refundable if the order or part of the order is returned.
When choosing to pay upon receipt, you must confirm the order by replying to the confirmation message sent to your WhatsApp number. If you do not reply and confirm receipt of the order, the order will be automatically cancelled through the system within 24 hours from the date of the order.
